Refund policy

We want you to love your Hadeel hijab. If something isn’t right, we’re here to help.

Return Window: You must contact us within 14 days of receiving your order by emailing brandhadeel@gmail.com.

Conditions: Items must be unworn, unwashed, and in their original condition with all tags attached and in original packaging. We cannot accept returns on items that have been worn or damaged by the customer.

Refunds: If your item arrives damaged or defective, we will offer a full refund or replacement. Please email us within 14 days of delivery with photos of the damage and we will resolve it immediately. Refunds are processed within 5-7 business days back to your original payment method.

Non-Collected or Refused Shipments: If an order is returned to us due to non-collection, refusal at delivery, or failure to claim the package from a local post office/customs within the allotted time, we will refund the product cost only. Original and return shipping fees are non-refundable, as these costs are incurred regardless of delivery outcome. A restocking fee may apply if the returned item requires repackaging or is no longer sellable as new.

Exchanges: We offer exchanges for a different design. Once we receive and inspect your return, we will process your exchange within 5-7 business days.

Return Shipping: